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What role is required, at a minimum, to view confidential HR Profile data?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. LE Admin [sn_hr_le.admin]
D. HR Manager [sn_hr_core.manager]
Correct Answer: B

What are some of the benefits of having separate COE tables? (Choose two.)
A. Allows for an extra layer of security within the HR organization.
B. Allows HR case agents to gather the right information based on the Service.
C. Eliminates the need for an HR case agent.
D. Eliminates the need to create database views.
Correct Answer: AB

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
Correct Answer: BDFG

Which HR Role is typically granted to all HR Support staff, at a minimum?
A. HR Admin [sn_hr_core.admin]
B. HR Basic [sn_hr_core.basic]
C. HR KB Writer [sn_hr_core.kb_writer]
D. Document Management User [document_management_user]
Correct Answer: B

User authentication and Instance restriction are examples of what type of security?
A. Physical Security
B. Roles and Groups
C. Contextual Security
D. Platform Access
Correct Answer: D

If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role,
what additional role should be granted?
A. HR Basic [sn_hr_core.basic]
B. Scoped Developer [sn_hr_core.developer]
C. Delegated Developer [delegated_developer]
D. HR Manager [sn_hr_core.manager]
Correct Answer: C

The ServiceNow SIM methodology is based around what generic methodologies?
A. Waterfall and Rapid Application Development (RAD)
B. Agile and Waterfall
C. Prince
D. Scrum and XP
Correct Answer: D


What does the employees utilize when submitting a self-service request to the HR Organization?
A. HR Catalog
B. HR Skills
C. HR Template
D. HR Profile
Correct Answer: A

What provides a graphical interface to create survey categories, questions, configure the details, and publish the
A. Survey Designer
B. Survey Workflow
C. Survey Developer
D. Survey Portal
Correct Answer: A

The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an
HR Admin to remove users from groups?
A. User Admin [user_admin]
B. User Writer [user_writer]
C. User Reader [user_reader]
D. HR User Admin [hr_user_admin]
Correct Answer: D

Which of the following is the key factor in determining the implementation timeline?
A. Configuration complexity
B. Types of integrations
C. Customer location
D. Customer business type
Correct Answer: B

What are the key differentiators between an HR Profile record and a User record? (Choose three.)
A. The HR Profile stores the employee\\’s assigned delegates.
B. The HR Profile includes group membership information.
C. The HR Profile includes employee organizational information like Colleagues.
D. The HR Profile stores login credential information.
E. The HR Profile may include employee marital status.
F. The HR Profile is intended to store confidential employee data that is pertinent for HR.
Correct Answer: AEF

When does the HR Template populate information on the HR Case form?
A. When the Opened for person is selected
B. When the Assignment group is selected.
C. When the HR Case Type is selected.
D. When the HR service is selected on the HR Case Creation form.
Correct Answer: D

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